Privacy policy

Effective Date: 23 June 2025
Company Name: Rock Solid Concrete
Contact: sales@rocksolidconcrete.co.uk | 024 7542 2017
Address: Unit 8-9 Phoenix Park Estate, Bayton Road, Exhall, Coventry CV7 9QN

1. Introduction

Rock Solid Concrete is committed to protecting the privacy and personal data of our customers, website visitors, and business partners. This Privacy Policy explains how we collect, use, and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following types of personal data:

Contact Information: Name, email address, phone number, and address.
Order Information: Delivery locations, product preferences, invoice history.
Website Usage: IP address, browser type, pages visited, time on site (via cookies and analytics tools).
Communication Records: Emails, phone call logs, customer service interactions.

3. How We Use Your Information

We use your personal data for the following purposes:

To process orders and deliver concrete products and services.
To communicate with you about orders, delivery schedules, and support.
To send updates, offers, or important notices (you may opt out at any time).
To maintain internal records for legal or operational compliance.
To improve our website and customer experience.

4. Legal Basis for Processing

We process your personal data under the following lawful bases:

Contractual necessity – for processing orders or inquiries.
Legal obligation – for tax, accounting, or regulatory compliance.
Legitimate interests – for business communication and service improvement.
Consent – for marketing communications (where required).

5. Data Sharing and Storage

We do not sell or rent your personal data. We may share information with:

Trusted third-party service providers (e.g., payment processors, delivery logistics).
Regulatory bodies when legally required.
IT and security providers who help manage and secure our systems.

Your data is stored securely within the UK or the European Economic Area (EEA). If processed outside of this area, we ensure appropriate safeguards are in place.

6. Data Retention

We retain personal data only as long as necessary for the purposes described or as required by law. For example, order and billing records are kept for a minimum of six years for tax purposes.

7. Your Rights

You have the right to:

Access your personal data.
Correct inaccurate or outdated information.
Request deletion of your data (subject to legal limitations).
Object to or restrict processing.
Withdraw consent for marketing at any time.

To exercise your rights, contact us at: sales@rocksolidconcrete.co.uk

8. Cookies and Tracking

Our website may use cookies to improve performance and provide a better user experience. You can modify your browser settings to manage or block cookies.

9. Data Security

We employ industry-standard security measures to protect your data from unauthorised access, alteration, or disclosure. These include encrypted storage, secure access controls, and regular system audits.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on our website with a revised effective date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact:

Rock Solid Concrete
📍 Unit 8-9 Phoenix Park Estate, Bayton Road, Exhall, Coventry CV7 9QN
📞 024 7542 2017
✉️ sales@rocksolidconcrete.co.uk